Purchase/Refund – Payment is due before or the same day of an appointment or class. We accept credit cards, cash, and checks. Prices and policies are subject to change without notice. All sales are final and we do not offer refunds. Packages are not transferable and non-refundable. Introductory offers can only be purchased once and are one per customer.
Waitlist Policy – Classes have 1 spot on the waitlist. Adding your name guarantees you a spot in case someone else cancels. We will send out automated emails notifying you if you get into a class. Contact us promptly or you may be responsible for a charge as a no-show. You are always welcome to stop in for last-minute availability, as it does happen.
Security – We provide cubbies for your belongings, but are not responsible for any lost or missing items.
Arrival Time – We can’t stop a class in progress for you if you arrive late, and we don’t wish to disrupt your classmates. After 10 minutes your space may be given away and a late fee charge applied.
Cell Phones– Please turn to silent.
Hygiene – We ask that you refrain from using scented perfumes, lotions and products prior to a class.
Pilates Attire – Good workout clothes would include something that lets you move and lets the instructor see your body. Shoes are not worn for Pilates workouts. Many people wear Pilates/yoga socks as a light barrier or to enhance their grip on the equipment. Regular socks (without grip) are not allowed for safety reasons.
Private Sessions and Duets – 12-hour notice for all private sessions and duets. Also we have a 12-hour notice for all classes. If you do not cancel in advance, you will be automatically charged for the session. Please cancel your appointment through your online account or contact us at firstname.lastname@example.org.
Instructors’ class and private availability schedules are subject to change within this window.